Your coach, whenever the conflict is live

RIC, the Rapid Improvement Coach, is our own AI coach, built to take you through all ten steps of TRIP on the conflict in front of you, day or night. It speeds the reasoning; the judgement stays with you.

Practise alongside others

Every week, the HPtE Community of Practice meets live. Bring a conflict you are working on, and learn as much from other members' conflicts as from your own. Included in your membership.

Forty conflicts to Trained in TRIP

Fifteen across the three conflict zones, sixteen across the eight defensive behaviour styles and nine from your own experience. Submit the PDF from RIC for each one and watch your progress build. RIC stays with you at every level above.

About the course

Most of us learn to handle conflict by getting through it: we win, we concede, or we wait for it to pass. Then the same conflict comes back, in a different meeting with a different name on it. The Practice teaches another way. The Rapid Improvement Process (TRIP) takes a conflict apart until you can see the two legitimate needs holding it in place, and the assumption keeping them apart. Change that, and the conflict dissolves rather than being split down the middle. You learn it the only way it sticks: by doing it, on real conflicts, one a day. Start with your own, because that is where the method proves itself. No role plays, no prior training, and nothing to prepare before your first session with RIC, our AI coach. There is no fixed end date. Stay as long as the practice is useful to you; most people find it becomes how they think long before their fortieth conflict. Start practising today, and work your first conflict with RIC before the week is out.

Curriculum

11 Chapters · 67 Lessons

    1. (Included in full purchase)

      What Level 1 Is and Where It Sits in the Seven Levels to HPtE Enterprise Practitioner

    2. (Included in full purchase)

      How Your Membership Works: RIC, the Weekly Sessions and This Course

    3. (Included in full purchase)

      The Forty Conflicts and How to Submit Your RIC PDF

    4. (Included in full purchase)

      Rising Above the Clouds: The Free Book that Sits Alongside The Practice

    5. (Included in full purchase)

      Your First Action: Work One Conflict with RIC Today

    1. (Included in full purchase)

      Step 1: Identifying What's Really Happening (D′)

    2. (Included in full purchase)

      Step 2: Defining Where You Want to Go (D)

    3. (Included in full purchase)

      Step 3: Surfacing the Benefits of D (B)

    4. (Included in full purchase)

      Step 4: Honouring What's Working (C)

    5. (Included in full purchase)

      Step 5: Finding Your Unified Outcome (A)

    1. (Included in full purchase)

      Step 6: Reading the Cloud

    2. (Included in full purchase)

      Step 7: Identifying the UnDesirable Effects (UDEs)

    3. (Included in full purchase)

      Step 8: Surfacing Options on C–D′

    4. (Included in full purchase)

      Step 9: The Adaptive Shift (A–C)

    5. (Included in full purchase)

      Step 10: The Unified Solution

    1. (Included in full purchase)

      About Zone 1: Conflict or Collaboration

    2. (Included in full purchase)

      Management Announces Changes to Terms and Conditions Before Consulting Those Affected

    3. (Included in full purchase)

      Employees Work to Rule After Changes Are Announced

    4. (Included in full purchase)

      Employees Raise Formal Grievances About Changes

    5. (Included in full purchase)

      Absence Rises During Periods of Change

    6. (Included in full purchase)

      Management and Union Representatives Communicate Mainly Through Formal Letters

    1. (Included in full purchase)

      About Zone 2: Silos or Innovation

    2. (Included in full purchase)

      Each Department Reports on Its Own Measures Only

    3. (Included in full purchase)

      Teams Hold Information Until Another Team Asks for It

    4. (Included in full purchase)

      Customer Requests Pass Between Several Teams Before Anyone Replies

    5. (Included in full purchase)

      Teams Raise Objections to Change Initiatives

    6. (Included in full purchase)

      Teams Name the Previous Team as the Cause When a Handoff Fails

    1. (Included in full purchase)

      About Zone 3: Waste or Throughput

    2. (Included in full purchase)

      We Reduce Staffing in Customer-Facing Areas to Cut Costs

    3. (Included in full purchase)

      We Shorten Quality Checks to Meet Delivery Dates

    4. (Included in full purchase)

      We Rework Orders After They Have Reached the Customer

    5. (Included in full purchase)

      Quotes Take Several Days to Reach Customers

    6. (Included in full purchase)

      We Report Operating Expense Monthly and Review Cycle Time Once a Year

    1. (Included in full purchase)

      How Defensive Behaviour Holds a Conflict in Place

    2. (Included in full purchase)

      Approval: First Conflict

    3. (Included in full purchase)

      Approval: Second Conflict

    4. (Included in full purchase)

      Conventional: First Conflict

    5. (Included in full purchase)

      Conventional: Second Conflict

    6. (Included in full purchase)

      Dependent: First Conflict

    7. (Included in full purchase)

      Dependent: Second Conflict

    8. (Included in full purchase)

      Avoidance: First Conflict

    9. (Included in full purchase)

      Avoidance: Second Conflict

    1. (Included in full purchase)

      Oppositional: First Conflict

    2. (Included in full purchase)

      Oppositional: Second Conflict

    3. (Included in full purchase)

      Power: First Conflict

    4. (Included in full purchase)

      Power: Second Conflict

    5. (Included in full purchase)

      Competitive: First Conflict

    6. (Included in full purchase)

      Competitive: Second Conflict

    7. (Included in full purchase)

      Perfectionistic: First Conflict

    8. (Included in full purchase)

      Perfectionistic: Second Conflict

    9. (Included in full purchase)

      Reflection: Which Styles You Recognise in Yourself

    1. (Included in full purchase)

      Finding Your Own: Spot an Undesirable Effect, Name the Behaviour Behind It, Write It as Your D′

    2. (Included in full purchase)

      Own Conflict 1

    3. (Included in full purchase)

      Own Conflict 2

    4. (Included in full purchase)

      Own Conflict 3

    5. (Included in full purchase)

      Own Conflict 4

    6. (Included in full purchase)

      Own Conflict 5

    7. (Included in full purchase)

      Own Conflict 6

    8. (Included in full purchase)

      Own Conflict 7

    9. (Included in full purchase)

      Own Conflict 8

    10. (Included in full purchase)

      Own Conflict 9

    1. (Included in full purchase)

      How the Weekly Sessions Run

    2. (Included in full purchase)

      Bringing a Conflict to a Session

    3. (Included in full purchase)

      Learning from Other Members' Conflicts

    1. (Included in full purchase)

      Your Fortieth Conflict: What Trained in TRIP Recognises

    2. (Included in full purchase)

      Keeping RIC with You at Every Level

    3. (Included in full purchase)

      Your Next Step: Level 2 or Level 3 (Life Styles Inventory™) and Level 4, Thinking Coach

Your first conflict is waiting

One fee covers RIC, our AI coach, the course and the weekly HPtE Community of Practice sessions, with nothing else to buy. Stay for as long as the practice serves you.

£120.00 / month

Start Practising